Leads and manages all day-to-day activities related to the sales function, focusing on building long-term, value-based customer relationships to achieve property sales objectives.
Achieves personal booking goals and recommends booking goals for direct reports.

CANDIDATE PROFILE:

Education and Experience:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; 3 years of experience in sales and marketing or a related professional area, or
4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or a related major; 1 year of experience in sales and marketing or a related professional area.

CORE WORK ACTIVITIES:

Supporting Developing & Executing Sales Strategies:

Works with the sales leader to ensure understanding and effective implementation of the sales strategy.
Collaborates with the management team to create and implement a sales plan addressing revenue, customers, and the market segment led by the Director of Sales (DOS).
Assists in developing and implementing both internal and external promotions.

Maximizing Revenue:

Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets an example with personal booking goals).
Recommends booking goals for the sales team.

Managing Sales Activities:

Monitors all day-to-day activities of direct reports.
Approves space releases for catering to maximize revenue in the absence of a Business Evaluation Manager.
Participates in sales calls with members of the sales team to acquire new business and/or close on business.
Executes and supports operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

Analyzing & Reporting on Sales and Financial Data:

Analyzes market information using sales systems and implements strategies to achieve the property's financial goals for rooms and catering.
Assists Revenue Management with completing accurate six-period projections.
Reviews sales and catering guest satisfaction results to identify areas for improvement.

Ensuring Exceptional Customer Service:

Displays leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Meets with guests during pre- and post-convention meetings to obtain feedback on product quality, service levels, execution against contract, and overall satisfaction.
Empowers employees to provide excellent customer service and provides feedback to individuals.
Incorporates guest satisfaction as a component of department meetings, focusing on continuous improvement.
Executes and supports company Customer Service Standards and property's Brand Standards.
Practices daily service basics of the brand and ensures customer satisfaction before and during their program/event.
Serves customers by understanding their needs and recommending appropriate services that exceed their expectations while building loyalty to the company.

Building Successful Relationships:

Develops and manages relationships with key stakeholders, both internal and external.
Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure complementary sales efforts.
Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with regulations and union requirements.
Attends customer events, trade shows, and sales missions to build and develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities:

Interviews and hires management and hourly employees with the necessary skills to meet the business needs of the operation.
Utilizes all available on-the-job training tools for employees.

Equal Opportunity Statement:

Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Director of Sales