Director - Corporate Quality

We are seeking a highly experienced and strategic Director - Corporate Quality to design, implement, and oversee the organization's comprehensive Quality, Security, and Compliance programs. The ideal candidate will have extensive expertise in managing ISMS, QMS, HITRUST, SOC, PCI-DSS, and BCMS frameworks. This leadership role is crucial for leading internal audits, interfacing with external auditing bodies, ensuring regulatory compliance, and maintaining client trust through proactive governance and communication.

Key Responsibilities

• Framework Management: Develop, maintain, and improve QMS and ISMS frameworks in alignment with industry standards (ISO 9001, ISO 27001, PCI-DSS, SOC, and BCMS).
• Audit and Compliance: Plan, manage, and execute internal audits. Interface with external auditing bodies for certifications and compliance reviews. Lead audit preparation, execution, and follow-ups. Ensure compliance with security and quality requirements specific to the healthcare BPO and Revenue Cycle Management industry.
• Risk Management: Oversee risk assessments and implement appropriate risk mitigation measures.
• Client Engagement: Serve as a primary point of contact for clients during compliance discussions and audits. Lead client engagements and address client queries to build trust.
• Business Continuity: Spearhead the organization's Business Continuity Management System (BCMS) in alignment with ISO 22301. Define recovery metrics (RTO, RPO, MBCO) and facilitate business impact analysis (BIA).
• Leadership and Collaboration: Collaborate with IT, Operations, Compliance, and Legal teams. Conduct regular training and awareness sessions.
• Reporting: Prepare and present comprehensive reports for senior leadership on audit findings, compliance metrics, and risk status.

Job Requirements

• Comprehensive knowledge of QMS, ISMS, HITRUST, SOC, PCI-DSS, and BCMS frameworks.
• Skilled in conducting internal/external audits and coordinating with external auditing bodies.
• Strong communication and interpersonal skills for managing client relationships.
• Ability to manage multiple projects, timelines, and compliance deliverables.
• Demonstrated ability to lead teams and work effectively across functions.
• Strong stakeholder management skills with the ability to build trust and rapport.
• Excellent written and verbal communication skills.

Qualifications

• Extensive experience in quality assurance, compliance, and audit management within the Healthcare BPO industry.
• Proven expertise in implementing and managing various frameworks (ISMS, QMS, HITRUST, SOC, PCI-DSS, and BCMS).
• Experience in managing client security questionnaires, audits, and external auditor engagements.
• Strong experience in leading cross-functional teams, driving governance, and ensuring process improvements.
• Bachelor's degree in business, Information Technology, Quality Management, or a related field (Master's preferred).
• Professional Certifications such as ISO 27001 Lead Auditor, ISO 9001, HITRUST Practitioner, or similar.