Director-Commercial IT & Digital

Key focus areas currently are:

• Omnichannel and digital marketing for patients and HCPs
• E-commerce and consumerization
• Internal innovation
• External innovation with partners and start-up ecosystems
• Automation and simplification, leveraging artificial intelligence
• Analytics, insights, and data governance
• Support and implementation of business systems for office and field operations Role Overview: The Digital Solutions Delivery Director is responsible for empowering the field force, sale team and supporting internal (non-sales) functions in driving efficiency and productivity at scale. This role demands a collaborative and proactive approach to working with internal and external stakeholders to understand Indias business priorities and challenges and to deliver effective solutions.
• Success in this role requires the following skills:
• Comprehensive Business Analysis skill
• Project and program management Page 2 of 3
• Strong written and verbal communication
• Collaboration across functions and geographies
• Stakeholder management
• Solution design
• Risk management
• Change Management
• Assertive while maintaining calm and composed demeanour
• A continuous learning mindset to adapt to the evolving technology landscape

Core Accountabilities:

• Enable and empower the field force, sales team and supporting functions digitally, driving significant efficiency and productivity.
• Engage with stakeholders to understand business priorities, proactively identifying digitalization opportunities.
• Lead projects and programs with precision, managing risks and dependencies, ensuring timely delivery, budget adherence, and alignment with project/program objectives.
• Ensure that necessary internal/global governance and compliance standards are met and adhered to for every digital projects/programs/initiative
• Work closely with global cross-functional teams to understand global innovation, innovative pilots successfully deployed elsewhere in the globe, and bring these innovations to India
• Communicate project progress, updates, and risks to stakeholders, including executives and team members
• Foster a collaborative team environment, promoting effective teamwork and knowledge sharing.
• Use the bi-annual Pulse survey to evaluate and improve business and IT satisfaction
• Engage with tech start-ups through AstraZeneca s ACatalyst Network for potential collaborations in India. Essential Skills/Experience
• Relevant technical degree or equivalent (BTech/MTech with MBA) with strong academic performance.
• Understanding of the pharmaceutical/healthcare domain.
• Proven leadership in global organizations with complex, diverse environments. Expertise in relationship-building with senior internal customers and suppliers. Technical proficiency in: o Salesforce CRM (Health Cloud, Einstein)
• o Market Tech
• o Digital Health
• o Power BI
• o Application of AI and GenAI
• o Understanding of Workday, Coupa, SAP Concur Page 3 of 3
• Strong communication, facilitation, and relationship-building skills.
• Experience influencing solution directions and adopting standards using architecture strategies.
• Proven ability to inspire change and challenge conventional ideas.
• Experience managing relationships with business teams and third-party suppliers.
• Strategic, big-picture thinking with an understanding of long-term implications.
• Critical thinking skills, questioning assumptions, and evaluating evidence objectively.
• Openness to change, adaptable to new insights and circumstances, supporting innovation.
• Awareness of marketplace developments and their potential impact on AZ.

Desirable Skills/Experience

Current leadership role in the Pharma/Healthcare industry