Community Building & Engagement

Build and manage a strong, engaged, and vibrant online community across platforms (forums, social media, etc.)
Develop and execute engagement strategies to foster discussions and increase participation
Respond promptly to inquiries, moderate discussions, and resolve concerns in a professional manner

Content Creation & Events

Create engaging content including posts, polls, newsletters, and announcements to keep the community informed
Organize and host interactive virtual events such as AMAs, contests, and live discussions to strengthen community bonds

Cross-Functional Collaboration

Work closely with marketing, customer support, and product teams to share community insights and support key initiatives
Act as the voice of the community internally by relaying feedback, trends, and suggestions for continuous improvement

Monitoring & Reporting

Track and analyze community engagement metrics such as sentiment, growth, and participation
Monitor market trends and adapt community strategies to stay ahead in the B2B and professional services landscape
Recommend improvements based on data and user feedback to improve engagement and user experience

Proven experience as a Community Manager or similar role, with expertise in online engagement and moderation
Excellent verbal and written communication skills with the ability to engage diverse audiences
Deep familiarity with online community platforms, including features like channels, groups, and bots
Strong understanding of the technology and professional services industry
Ability to build relationships and foster a welcoming, inclusive environment
Self-starter with the ability to manage multiple initiatives in a fast-paced and collaborative environment
Experience with social media management tools and community analytics platforms
Bachelor's degree in Marketing, Communications, Business, or related field (preferred)

Digital Community Engagement Manager