Digital Channels Coordinator / ATM Coordinator

Digital Channels Coordinator

Job Purpose

The ATM Coordinator is responsible for managing and supporting ATM-related operational

activities and projects. The role also supports operational dependencies where ATM

functions intersect with digital channels.

Experience

· 5+ years' experience in banking project.

Key Responsibilities

A. Support for ATM Upgrades & Changes

· Coordinate ATM installations, upgrades, replacements, and relocations.

· Participate in UAT for new ATM features or compliance-driven changes.

· Assist with enhancements such as deposit modules, biometric features, UI changes, or

· authentication integrations.

B. Digital Channels Support

· Resolve issues where ATM card status or failed ATM transactions impact online banking.

· Support IB-related complaints (password reset, token issues, card linking).

· Coordinate ATM & IB-related downtime issues with relevant teams.

C. Vendor & Internal Coordination

· Liaise with ATM vendors, network providers, mall management, and security companies.

· Collaborate with ITD, COPS, Admin, Retail Banking, and Digital Channels Team.

D. Project Support

· Assist in ATM related projects and system enhancements.

3. Knowledge, Skills & Abilities

· knowledge of ATM operations and its functions

· Good understanding of Digital banking channels and dependency areas.

Strong coordination, reporting, and analytical skills.

Interested Candidates share your details & resume in the mail id: [HIDDEN TEXT]