Device Associate I, Appstore

About Amazon Appstore

The Amazon Appstore is an online platform operated by Amazon, allowing users to browse, download, and purchase apps and games for various devices such as Android smartphones, Amazon Fire tablets, and Fire TV devices.

About the ASQS Team

The Amazon Appstore Selection Quality Services (ASQS) team is a vital part of Amazon's Appstore. Our main goal is to offer the most relevant and high-quality selection of apps and games to Amazon Appstore customers across Amazon's first-party devices (e.g., Fire TV and Fire tablets) and third-party Android devices. ASQS ensures the trustworthiness and security of the Appstore ecosystem by certifying, blocking, and suppressing low-quality or unsafe content and apps.

Our key responsibilities include application testing, enforcing app store policies, managing customer feedback, and supporting developers in complying with Amazon's submission guidelines.

Key Job Responsibilities

As a Device Associate – I, you will play a pivotal role in ensuring the quality and compliance of apps within the Amazon Appstore by conducting tests and managing feedback from both customers and developers.

• Application Testing:
• Test applications on FireOS and similar devices to ensure compatibility and performance.
• Implement manual testing procedures for devices and applications.
• Execute test cases for both simple and complex features of apps, services, and devices.
• Document and report bugs, failures, and quality issues using appropriate tools.
• Monitor and manage issue resolution by adhering to defined SLAs and escalation procedures.
• Policy Enforcement:
• Ensure adherence to Amazon's Appstore policies and guidelines during testing.
• Protect users from substandard applications while maintaining a fair and transparent environment for developers.
• Customer Feedback Management:
• Monitor user reviews and feedback for insights on app performance and user experience.
• Address concerns and take appropriate action to maintain the integrity of the Appstore.
• Developer Relations:
• Assist developers in understanding and adhering to Amazon's submission requirements and best practices.
• Team Collaboration:
• Work with peers and managers to meet daily productivity and quality targets.
• Seek guidance and support from team members when necessary.

Basic Qualifications

• Educational Background: Graduate in any field of study.
• Technical Skills: Basic understanding of manual software testing concepts.
• Interpersonal Skills: Strong communication skills, both written and verbal, with the ability to collaborate in a team environment.

Preferred Qualifications

• Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related technical field, with certifications in software testing or quality assurance being a plus.
• Work Experience: Little to no prior work experience required, but a willingness to learn and develop new skills is essential.

Career Path

• Growth Opportunities: This is an entry-level role with potential for career advancement to higher positions like Device Associate II and Device Associate III, or lateral transitions to roles such as Business Analyst, Program Manager, or Operations Manager. There are also opportunities to specialize in areas like Quality Assurance Testing (QAT) or Quality Assurance Engineering (QAE).

Inclusive Culture

Amazon embraces an inclusive culture that empowers its employees to deliver excellent results for customers. If you have a disability and need accommodations during the application or hiring process, including support for interviews or onboarding, please visit Amazon Accommodations. If your region is not listed, please reach out to your Recruiting Partner for further assistance.