Desktop Support / Service Desk Engineer

Description

We are seeking a motivated Desktop Support / Service Desk Engineer to join our team. The ideal candidate will provide technical support to end-users, ensuring that all IT-related issues are resolved efficiently and effectively.

Responsibilities

• Provide technical support for hardware and software issues in a timely manner.
• Troubleshoot and resolve desktop and laptop problems for end-users.
• Install, configure, and maintain computer systems and applications.
• Assist with network connectivity issues and provide support for mobile devices.
• Document issues and resolutions in the service desk ticketing system.
• Ensure compliance with IT policies and procedures.

Skills and Qualifications

• 1-4 years of experience in desktop support or service desk roles.
• Proficient in operating systems.
• Strong knowledge of Microsoft Office Suite and common software applications.
• Experience with remote support tools and ticketing systems.
• Basic understanding of AD, networking principles and configurations.
• Excellent communication and interpersonal skills.