Desktop Support Admin

Role- Desktop Support Admin

Job Description

• 'Provide outstanding desktop support to end-users in a timely and efficient manner
• Monitor and strictly adhere to service-level agreements (SLAs)
• Troubleshoot and resolve hardware and software issues to ensure minimal downtime
• Install, configure, and maintain desktop systems, applications, and peripherals
• Collaborate with global IT teams to establish and implement standard methodologies
• Document all support activities and solutions in our IT service management system
• Assist with IT projects and initiatives, ensuring they are successfully implemented
• Proven experience in a desktop support role within an IT environment
• Strong knowledge of Windows and Mac operating systems
• Familiarity with networking concepts and troubleshooting
• Outstanding problem-solving skills and attention to detail'