Desktop Support

• Installing, configuring, and maintaining desktop computers, laptops, and related hardware.
• Troubleshooting hardware and software issues and resolving problems.
• Responding to user inquiries and providing technical support via phone, email, or in-person.
• Installing, configuring, and upgrading operating systems and software.
• Managing and monitoring the performance of desktop systems and ensuring their optimal functioning.
• Performing hardware and software upgrades, as well as security patches.
• Documenting hardware and software configurations, maintenance procedures, and user guides.
• Collaborating with other IT teams to resolve complex technical issues and support projects.
• Maintaining inventory of hardware and software assets.
• Staying up-to-date with the latest technology developments and industry standards.

Qualifications:

• Strong technical skills and experience with desktop hardware, software, and operating systems.
• Excellent problem-solving and analytical abilities.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and work under pressure.
• Good organizational skills and attention to detail.
• Knowledge of industry standards and best practices.
• Prior experience in a desktop support role is desirable.

Role: Desktop Engineer

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Support

Education

UG: Any Graduate

PG: Any Postgraduate