Deputy Regional Manager

Role & Responsibilities

Team Management

• Recruit staff as per approved manpower plan
• Lead and manage a high-performing team of DMs and LMs to achieve business targets
• Provide coaching, mentoring, and skill development to improve team performance
• Monitor and minimize DM group attrition and enhance engagement and retention

Performance & Process Improvement

• Develop and implement strategic plans to enhance business performance
• Identify opportunities for process improvements in sales and distribution
• Drive initiatives to achieve defined targets for branches meeting NB Budget and excellent ratings
• Implement recruitment and training programs for continuous team development

Operations Oversight

• Ensure adherence to budget targets for persistency, premium renewal, protection business, new business, and other metrics
• Minimize mis-selling complaints and ensure compliance with business standards
• Monitor active LM team size, LM Club members, and minimum business guarantees per sanctioned DM

Stakeholder Relations

• Collaborate with internal stakeholders from operations, sales strategy, and training for execution of business operations
• Address stakeholder concerns and maintain effective communication channels
• Build and nurture strong relationships with DMs, LMs, and other internal teams