ASAster Medcity
Deputy Manager.Quality
Kolkata ₹1-4 LPA Posted 29 Apr 2025
FULL TIME
Compliance
Slas
Qms
Rca
Management
Job Description
- Provides day-to-day direction to Lead Associates
- Coordinates with all departments to ensure that the Quality Targets are met
- Designs the Quality Management System that standardizes and documents all processes
- Ensures compliance to contractual deliverables and address team-level issues
- Implement initiatives and projects as needed in order to drive performance
- Ensures that SLAs in Quality are met
- Designs and drives KPIs and KRAs of the team
- Coordinates with all departments in implementing Quality Programs
- Conduct RCA for challenged metrics
- Produce Reports as needed
- Conducts projects to improve performance
- Plans for manpower requirements and implemented right sizing of the department when needed
- Develop the quality team in accordance to the quality roadmap
- Excellent leadership and communication skills, with the ability to motivate and manage teams effectively