Deputy Delivery Manager - Operations - Coding

We are seeking a Deputy Delivery Manager to join our Operations - Coding team. The ideal candidate will be a certified coder with a focus on Denial coding, and will be responsible for managing client relationships, ensuring high-quality service delivery, and leading a team to achieve operational excellence. This role requires a professional who is passionate about process improvement, team development, and meeting key performance targets.

Key Responsibilities

• Communicate with clients and manage service delivery according to client SLAs.
• Create and maintain process documentation, updating it on a timely basis.
• Manage operations through end-to-end planning, process document review, and root cause analysis.
• Assist with new team member training, ensuring consistent growth and development.
• Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met.
• Prepare and maintain management/operational reports and monitor process KPI and dashboard metrics.

Qualifications

• Experience in Denial coding.
• Certified coder from AAPC or AHIMA.
• Experience in team handling.
• Good communication skills.