Department Manager

Key Responsibilities:

Sales & Business Performance

• Achieve department sales targets, margins, and KPIs.
• Analyze daily/weekly sales reports and take corrective measures to improve performance.
• Implement sales strategies and promotional activities to increase footfall and conversions.

Customer Experience

• Ensure customers receive prompt, professional, and high-quality service.
• Handle customer queries, escalations, and service issues effectively.
• Maintain high engagement levels on NPS, CES, and other customer satisfaction metrics.

Team Leadership & Development

• Lead, coach, and motivate the sales team to deliver results.
• Conduct daily briefings, training sessions, and performance evaluations.
• Foster a positive, disciplined, and customer-focused team culture.

Store Operations

• Ensure proper merchandise display, planograms, and stock availability.
• Maintain hygiene, safety, and brand standards across the department.
• Oversee inventory control, stock audits, and shrinkage management.

Product & Market Knowledge

• Maintain strong understanding of category products (Mobiles, Electronics, Appliances, Accessories, etc.).
• Stay updated on new launches, features, pricing, and competitor offerings.
• Guide customers in choosing the right products based on their needs.