Deal SAAS- Pre and Post Sales:: US MNC:: Night Shift

Key Responsibilities:

• Provide consultative support to Sales Representatives on Deal Desk processes via email, video conference, internal messaging tools, and CRM cases/service tasks.
• Offer operational and administrative support to Sales Representatives.
• Monitor Deal Desk case queues, maintaining case SLAs, and handling requests as defined in scope.
• Follow up with Sales Representatives to retrieve required information for timely case resolution in line with company sales policies.
• Work across NAMER, FMEAL, or APAC time zones as needed.
• Collaborate with cross-functional teams to resolve complex cases.
• Build and maintain strong relationships and communication with Sales Team, in-house Global Deal Desk Team, and other cross-functional teams.
• Educate Sales Representatives on processes and best practices in partnership with the in-house Deal Desk team to improve performance and free up sales capacity.
• Manage escalations for Deal Desk case inquiries by prioritizing urgent cases.
• Provide support to team members with onboarding, day-to-day training, and problem-solving.

Preferred Qualifications:

• Experience in Enterprise SaaS/B2B, Deal Desk, Quote-to-Cash, Sales Operations, or Contract Management.
• Strong business acumen, organizational skills, time management, and attention to detail.
• Ability to multitask and process a high volume of transactions accurately, especially during Month-end and Quarter-end.
• Proficient with Google and Microsoft Office products.
• Understanding of and experience with Quote-to-Cash processes and Sales lifecycle.
• Familiarity with CRM systems like Microsoft Dynamics 365, Salesforce, and Oracle.
• Customer-focused mindset and effective remote team collaboration skills.