DC Operations Executive

Roles & Responsibilities:

• Install, implement, maintain, troubleshoot, and repair systems including VMware/Vcloud, Vcenter Operations, Suse Linux, Unix/Linux/Windows Servers, desktops, printers, and peripherals
• Provide both on-site and remote support for IT infrastructure
• Act as liaison with customers for both administrative and technical issues
• Offer technical support and perform incident management via service desk
• Review and troubleshoot operational quality of desktops, notebooks, and peripherals (Ubuntu, Windows 7/10, Mac OS)
• Perform hands-on server and data center tasks (Windows, VMware, Vcloud, backups, system admin)

Preferred Candidate Profile:

• 5–8 years of experience in Unix/Linux/Windows Servers, Storage, Cloud, VMware, and End User Computing
• Prior experience in team leadership roles
• Strong communication and business relationship skills
• Excellent troubleshooting capabilities
• A+ Certification or equivalent
• Strong understanding of server/desktop/network fundamentals, upgrades, and tools
• Familiar with analytical and technical PC support tasks

Skills:

• VCLOUD, Linux, SUSE Linux, Unix, Ubuntu, Wintel
• MCP, MCSE, CNE, or Network+ certifications
• Experience with ticketing systems (e.g., v2/v3)
• Asset management
• ITIL v3 Foundations certification