Database Reliability Engineer

In your day to day role you will

You would manage and maintain a comprehensive list of open incidents and follow up with relevant teams to facilitate driving the incident to closure. Create comprehensive corrective actions for recurring problems. You would be driving all current incidents on the bridge and continue driving on offline channels to conclusion. Create Dashboards/reports that clearly depicts the major metrics and displays the health of the Database infrastructure availability and performance.

What do you need to bring-

• Overall 5-8 years proven track record in incident management and problem-solving.
• 3-4 years experience in database technologies and distributed systems.
• A sound knowledge on ITSM/ITIL framework and proven expertise in Change/incident/Problem management techniques
• It would be preferred if you have a good technical understanding of databases Since you would be closely working with the TPDS Database operations team.
• Having knowledge in automation/dashboards would be an added advantage and would tremendously help with management reporting.
• Strong analytical skills for complex root cause analysis
• Good communication skills, particularly during high-pressure situations with ability to articulate complex technical issues clearly to various stakeholders
• Good experience with monitoring tools and observability platforms
• Ability to influence and drive change across multiple teams
• Experience with dashboard/reporting and simple automation