Data Platform Adoption, Aladdin Data, Director

About this role

We are looking for a Director of Product to enable our internal customers to successful ly adopt EDP . In this role, you will lead the team responsible for assisting EDP s users - including Aladdin s data engineers, AI teams , and DPaaS adopters - as they onboard their data and consumption to EDP . You will define and provide workflows, tools, documentation, and assistance to help adopting teams self- onboard ; identify bottlenecks and pain points in the platform s capabilities and user experience and work with the wider EDP product and engineering teams to resolve these ; and develop KPIs to objectively measure the value that the platform delivers to its adopters .

Responsibilities :

• Customer Success Strategy : Develop and execute a customer- centered strategy to drive new adoption of EDP by internal BlackRock teams , and to expan d existing teams use of the platform .
• Adoption Consultation : Work with adopting teams to understand their specific use cases and goals for using the platform ; p rovide guidance to help them deploy and use EDP effectively , employing the platform s full capabilities to meet their goals .
• Migration Planning : Collaborate closely with adopters, engineering teams, data governance, operations, and program managers to support developing realistic program s of work to transition from existing data platform s to EDP ; define the measures of success for the migration program s .
• Relationship Management : Develop strong, long-term relationships with EDP adopter s to measure and ensure their ongoing satisfaction , anticipate challenges, and identify improvement opportunities for the platform.
• User Experience : Work with UX specialists and the wider EDP product team to c hampion a low-friction user experience for adopters and their data consumers , focusing on the platform s usability, intuitiveness, and overall user satisfaction.
• Adoption and Evangelism : Promote adoption of EDP across the organization, providing demonstration s , training, documentation, and support as needed. Act as a vocal advocate for the platform both internally and externally.
• Value Delivery : Establish key performance indicators (KPIs) and metrics to track the business value delivered by EDP, iterating based on insights and feedback.
• T eam D evelopment : B uild, lead, and mentor the team support ting platform adoption , and help to grow the next generation of BlackRock technologists by matur ing the team s operating model and working practices .

Qualifications :

• Bachelors degree in Computer Science , Engineering, Business Administration, or related field; advanced degree preferred.
• Minimum of 1 2 years of experience, with at least 7 years in a leadership role focused on enabling adoption of cloud-based data platform s or P latform-as-a- S ervice (PaaS) offerings .
• Experience building and leading high performing customer success teams, and a track record of driving product adoption and expansion within complex enterprise environments.
• Experience working in and with globally distributed teams in a scaled A gile environment.
• Strong analytical and problem-solving skills, with the ability to acquire and translate data-driven insights into actionable product strategies.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence both technical and business stakeholders at all levels of the organization.
• Experience using industry standard communication tools and technologies , e.g. Miro , Visio, PowerPoint , Wiki .