Data Analyst

• Translate Business Problems: Translate a business problem into a computer and statistical problem
• Data Management: Identify, evaluate, recover, and prepare the data Evaluate and guarantee the quality and relevance of the models used
• End-to-End Analysis: Conduct end-to-end analysis, communicating findings and developing recommendations for actions, optimization, and value creation
• Implement Computer Tools: Implement computer tools, techniques, and statistical methods to efficiently organize, synthesize, and translate data Extract customer knowledge or domains for business value creation
• Report Formatting: Develop clear, concise, and impactful reports to communicate results to stakeholders
• Industrialization of Deliverables: Propose and industrialize the development of recurrent deliverables, ensuring efficiency and repeatability in analyses
• Interdisciplinary Collaboration: Collaborate with various s to understand their data needs and propose tailored solutions
• Development of KPIs: Design and monitor key performance indicators to assess the effectiveness of strategic initiatives
• Continuous Improvement: Identify and propose improvements to data collection and analysis processes to optimize overall performance
• Integration of Value: Integrate the value generated into our processes and the evolution of the information systems domain
• Optimize Data Use: Optimize the use of data in compliance with the legal and regulatory context
• Data Evolution: Manage evolutions on data deposits and data enrichment for new levers of value creation
• Coordination of Exchanges: Facilitate discussions between operational managers and tool managers to ensure smooth implementation of tools
• Management of Tooling Projects: Oversee the generalization and industrialization of tooling projects, ensuring alignment with operational needs

Required Skills:

• Data Analysis Expertise: Proficiency in analysis tools (Excel, SQL, Python, R)
• Visualization Skills: Experience with visualization tools (Tableau, Power BI, Elastic ELK)
• Critical Analysis: Ability to interpret complex data and formulate relevant conclusions
• Effective Communication: Excellent written and oral communication skills, capable of conveying technical information to diverse audiences
• Proactive Problem Solving: Ability to identify issues and develop data-driven solutions
• Understanding of ITIL Processes: Strong knowledge of ITIL processes and the ability to apply them effectively
• Interpersonal Skills: Excellent ability to interact with users and stakeholders
• Project Management: Proven experience in managing projects related to operational tooling
• User-Oriented Approach: Ability to listen and incorporate user feedback to improve tools

Qualifications:

• Degree in statistics, computer science, or a related field
• 2 to 5 years of experience as a Data Analyst or in a similar role
• Experience in the telecommunications and IT sector is a plus

Global Delivery Operations