D&T Analyst II - HR

KEY ACCOUNTABILITIES

• Responsible for the maintenance, monitoring, uptime, availability and operational health of operating systems.
• Expertise in Infor WFM (formerly Workbrain) time management systems and processes, time clock equipment, and a basic understanding of SAP ERP, Workday HCM master data and payroll interfaces.
• Experience working with Infor WFM/Workbrain is a MUST HAVE
• Experience working with UKG/Kronos/Ready desired
• Support field and corporate employees with timecard issues.
• Work with the payroll support team and payroll processing team to oversee the weekly payroll file imports into Workday and troubleshoot problems which occur in the various import processes.
• Support the daily demographic and job change files from Workday into WFM/Workbrain and Kronos/Ready.
• Oversee the WFM/Workbrain and Kronos/Ready system import/export process.
• Assist with the WFM/Workbrain and Kronos/Ready upgrades and connected data strategy.
• Maintain documentation for data import and export processes.
• Run ad-hoc reports and queries as reporting needs arise and analyze data for accuracy/consistency.
• Coordinate efforts of developers and vendor technical support for new functionality or upgrades.
• Assist with the application of patches and service packs as necessary.
• Work with technical support to resolve application and server related issues.
• Work with other DT members to produce the proper documentation and testing needed for upgrades and audits.
• Identify, consider and alert others of down-stream/cross-stream impacts of change
• Production support and configuration of Infor Workforce Management (WFM) application.
• Design, Build, Test and Deploy WFM/Workbrain and Kronos/Ready Time and Attendance module solutions.
• Develop customizations using WFM/Workbrain APIs.
• Report Product/Core issues to Vendor/Client and coordinate for solution.
• Interaction with management, functional team leads, business analysts, project managers, and other developers, along with internal customers to understand requirements and develop according to business requirements.
• Responsible Tier 23 Analyst for managing outages and Incidents involving WFM/Workbrain and Kronos/Ready.
• Supports time clock connections to WFM/Workbrain and Kronos/Ready
• Coordinates and tests related infrastructure changes.

MINIMUM QUALIFICATIONS

• 6-8 years of overall experience with 4+ years of relevant experience in Time and Attendance Systems.
• Bachelor s/Master s degree or equivalent preferred
• Experience working with Infor WFM/Workbrain
• Strong problem-solving abilities and attention to detail
• Can do, positive attitude and commitment to a team delivery approach
• Strong relationship management skills
• Excellent stakeholder management skills
• Good command of English, both spoken and written.
• Good communication skills when dealing with all levels in day-to-day business.
• Willingness to be flexible with schedule when needed.
• Highly motivated and motivates team members.
• Willingness to be a coach or mentor to other team members.
• Inquisitive actively follows new technologies on their own.
• Engaging/personable.
• Influencing skills.

Expert level

• Infor WFM

Basic Level

• Kronos/Ready/UKG
• Advanced Reports

PREFERRED QUALIFICATIONS

• WFM/Workbrain (Infor) certification
• Experience with Kronos/Ready
• Experience with Time Attendance modules
• Experience with Scheduling modules/systems
• Business knowledge of other technologies/third party software that integrates with Workday and SAP