MAManning Consulting
Cvent || Amex
Gurgaon ₹3-6 LPA Posted 14 Aug 2025
FULL TIME
issue resolution
Email Support
Voice support
Chat Support
Customer Service
Job Description
- Provide high-quality customer support for Cvent and American Express clients via phone, email, and chat channels.
- Assist customers with account inquiries, bookings, event management support, and payment-related queries.
- Resolve issues related to registration, payments, cancellations, and technical difficulties on the platforms.
- Maintain accurate records of customer interactions and transactions in CRM or internal tracking systems.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Participate in ongoing training to stay updated on product features, company policies, and industry practices.
- Provide feedback and suggestions to improve customer experience and operational efficiency.