customer voice support

Job Description – Customer Support Executive

Role: Customer Service Executive

Job Responsibilities:

Handle customer queries related to online bookings, cancellations, refunds, and technical issues.

Provide prompt and accurate information to customers through calls, chats, or emails.

Resolve customer complaints and ensure high customer satisfaction.

Maintain proper documentation of customer interactions in the system.

Follow company policies and maintain quality standards in communication and service.

Eligibility Criteria:

Graduate candidates can apply.

Freshers and experienced candidates are welcome.

Excellent communication skills (Verbal and Written English) are mandatory.

Candidates should be customer-oriented and able to handle queries professionally.

Working Days:

6 days working per week.

Week Off:

Monday to Thursday – Any 1 day off can be taken.

Saturday and Sunday are compulsory working days.

Shift Timings (9 Hours Rotational Shift):

Day Shift: 7:00 AM – 9:00 PM

Night Shift: 10:00 PM – 6:00 AM

Shift Policy:

Male Candidates: Should be comfortable with rotational night shifts.

Female Candidates: Only day shifts (no night shifts).

Salary:

Salary will be decided based on the candidate's communication skills and performance in the interview rounds.

Required Skills:

Strong communication skills

Basic computer knowledge

Problem-solving ability

Customer handling skills