Customer support - TATA Term / NonTerm Insurance Sales

We are seeking a proactive Customer Support Representative with experience in TATA Term and Non-Term Insurance sales. The ideal candidate will be responsible for handling customer inquiries, resolving issues with empathy and professionalism, and driving sales by providing comprehensive information about insurance products.

Roles and Responsibilities

• Handle customer inquiries and service requests related to TATA Term and Non-Term Insurance products.
• Educate potential and existing clients on the features and benefits of various insurance policies.
• Resolve issues with accuracy, empathy, and professionalism, ensuring high levels of customer satisfaction.
• Drive sales by identifying customer needs and cross-selling or upselling relevant insurance products.
• Maintain thorough documentation of all customer interactions and sales activities.
• Collaborate with the sales team to ensure a seamless customer journey.

Skills Required

• Experience in customer support or a sales role within the insurance industry, with knowledge of TATA Term and Non-Term Insurance products.
• Excellent verbal and written communication skills.
• A customer-centric mindset with strong problem-solving and conflict-resolution abilities.
• The ability to handle pressure and work in a fast-paced sales environment.
• Strong negotiation and persuasion skills.
• Proficiency in maintaining accurate records and using customer relationship management (CRM) software.