TATalent Acquaintance
Customer Support Representative
Kolkata ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
Microsoft Office Suite
crm software
zendesk
Salesforce
Job Description
- A Customer Support Representative is responsible for providing assistance to customers and resolving their inquiries.
- This involves handling customer questions, complaints, and requests via various channels such as phone, email, or social media.
- The representative must have a deep understanding of the company's products or services to provide accurate and helpful information.
- The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams.
- A key part of the job is ensuring customer satisfaction and maintaining a positive brand image.
- The position requires strong problem-solving skills, patience, and the ability to work under pressure.