COCollegedunia
Customer Support Professional
Gurgaon ₹50K-1 LPA Posted 12 Jun 2025
FULL TIME
Process Modeling
Problem Solving
Reporting
Job Description
- Feedback Collection: Gather customer feedback and share with internal teams (e.g. Operations, Sales, product development, marketing) to facilitate improvements in products and services.
- Relationship Management : Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Problem Solving : Identify and assess customers' needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up internally to ensure resolution.
- Process Improvement : Continuously look for ways to improve the customer service process and enhance customer satisfaction.
- Reporting : Keep records of customer interactions, process customer accounts, and file documents. Prepare reports on customer satisfaction and feedback trends.