Customer Support Manager

Key Responsibilities and Tasks:

Customer Issue Resolution

• Address and resolve customer complaints effectively within company guidelines.
• Ensure high customer satisfaction across service workshops and key accounts.

Revenue Generation and Service Network Management

• Drive service and spare parts revenue across assigned workshops (7–8 dealerships/TASS) and key accounts (15–20 STU – State Transport Undertakings).
• Monitor and improve performance metrics for service and spare parts sales.

Stakeholder Engagement

• Build strong relationships with customers, dealers, and service teams.
• Support key accounts and state transport undertakings for service efficiency and satisfaction.

Data and Reporting

• Maintain accurate records of service network performance and customer interactions.
• Analyze service and spare parts trends to identify improvement opportunities.