Customer Support Executive

Customer Support & Service

• Handle inbound and outbound calls from customers regarding products and services.
• Provide accurate information and resolve customer queries promptly.
• Maintain a professional and courteous tone while interacting with customers.
• Ensure timely escalation of complex issues to appropriate teams.

Telecalling & Relationship Management

• Conduct telephonic follow-ups and customer engagement activities.
• Build strong customer relationships through effective communication.
• Support customer retention and satisfaction initiatives.
• Maintain accurate records of customer interactions and feedback.

Process Adherence & Communication

• Follow company guidelines and standard operating procedures for customer interactions.
• Ensure consistent communication and updates with internal teams.
• Participate in training sessions to enhance product knowledge and customer handling skills.