Customer Support Executive

Job Opening – US-Based Soft Collection Process (Voice Process)

We're hiring for a US credit card soft collection process – check out the details below:

Shift: 5:30 PM to 10:30 AM (9hrs rotational, 1-hr break)

Working Days: 5 days/week (2 rotational offs)

Experience: HSC/Graduate – Freshers & Experienced (BPO & Non-BPO) welcome

Salary: ₹17,000 – ₹28,000 in-hand

Incentives: ₹2,000 (Performance) + ₹1,000 (Attendance)

Age Limit: Up to 39 years

Roles and Responsibilities

Make outbound calls to US customers regarding pending credit card payments

Politely remind customers about due / overdue balances

Understand customer financial situations and provide payment options / plans

Negotiate repayment schedules as per company policy (soft collections – no harassment)

Update customer details and call outcomes in the system (CRM/MIS)

Maintain proper call quality, empathy & professional communication

Follow compliance guidelines (US collection rules & call scripts)

Achieve daily targets:

Calls handled

Promises to Pay (PTP)

Collection amount

Coordinate with supervisors for escalations & special cases

Ensure data confidentiality and documentation accuracy

Process: US-based 1st party soft collection (credit card)

Interview Rounds:

HR Round

Ops Round (Final)

We're looking to hire 25 candidates per week – Immediate joiners preferred!