Customer Support Executive

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Provide accurate information and support to customers as per process guidelines
• Maintain strong customer relationships through effective communication
• Manage help desk and telephony support activities
• Perform back office and documentation tasks as required
• Coordinate with vendors and internal teams for issue resolution
• Ensure adherence to service quality standards and response timelines
• Maintain access controls and customer information securely