Customer Support Executive

Brand Correspondence: Handle day-to-day communication with brands via email to address queries, updates, and requests.

Support Coordination: Work closely with category managers and customer support associates to ensure smooth resolution of issues.

Customer Assistance: Provide prompt support to customers, ensuring their queries and concerns are addressed effectively.

Issue Tracking: Maintain records of customer interactions and follow up on pending cases to ensure timely resolution.

Process Adherence: Ensure compliance with company procedures and standards while managing customer interactions.

Reporting: Assist in generating reports related to customer support activities and escalations.