Customer Support Executive

Key Responsibilities

• Handle inbound customer calls efficiently, providing prompt and professional support.
• Resolve customer queries and issues while maintaining a high level of patience and professionalism.
• Follow hybrid work schedules with 2 days in office and 3 days working remotely.
• Ensure minimal background noise and stable internet connectivity during remote work.
• Participate in rotational shifts including occasional night shifts.
• Collaborate with the team to ensure smooth workflow and escalate issues when necessary.
• Maintain accurate records of customer interactions and feedback.