Customer Support Executive

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain detailed records of customer interactions in CRM systems.
• Escalate complex issues to higher management when necessary.
• Collaborate with other departments to ensure timely resolution of customer problems.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Meet individual and team performance targets, including response and resolution times.
• Conduct follow-ups with customers to ensure satisfaction and retention.
• Participate in training sessions to stay updated on products, services, and processes.