Customer Support Executive

Roles and Responsibilities :

• Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries.
• Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details.
• Provide feedback and recommendations to the product team based on direct experience with current and potential customers feedback.
• Utilize, update and maintain the integrity of information in Mikos CRM system.
• Help Customers with solving their technical problems with wifi, Bluetooth device, etc.

Requirements :

• Strong Team player
• Excellent written, spoken English communication skills
• Must be graduate from any field (People from Engineering Background will be preferred)
• 1- 3 Years of experience with Customer Support, Technical Support, Account Management
• Should be flexible with US Shifts.