Customer support Excecutive - Voice process
Job Description
Description:
We are seeking a motivated Customer Support Associate to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and their issues are resolved promptly.
Role-customer support associate-voice
Qualfication-Any UG,Graduates,Post graduates
Eligibility-Min 1 yr-4 yrs
International voice process experience
CTC offered-5 lpa to 5.5 lpa
Excellant communication skills.
Location : Hyderabad
Immediate joiner
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints effectively and efficiently.
Document customer interactions and maintain accurate records in the CRM system.
Provide product and service information to customers and assist them in making informed decisions.
Collaborate with team members to improve customer service processes and enhance customer satisfaction.
Identify trends in customer issues and provide feedback to management for continuous improvement.
Skills and Qualifications:
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and a customer-centric approach.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to handle difficult situations and provide effective solutions.
Basic understanding of customer service principles and practices.
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Shortlisted candidates need to walkin for further rounds.
Intrested candidates can share their updated resume to this number-9441688515
Email ID- [HIDDEN TEXT]