Customer Support Engineer/ OPS Engineer

We are seeking a dynamic and motivated Customer Support Engineer / Operations Engineer to join our customer support team. This position is perfect for a solar photovoltaic enthusiast who wants to demonstrate their technical understanding of challenges in solar PV plant O&M and asset management. You will be responsible for providing exceptional technical customer support and managing relationships, working hands-on with Apollo™, our patented performance intelligence and health analytics solution.

Roles and Responsibilities

• Plant Onboarding & Configuration:
• Configure new plants on to the Apollo™ platform.
• Check all engineering files received from the customer.
• Set up plant topology and configuration in Apollo™.
• Establish data pipeline connections between Apollo™ and the customer site.
• Feature Activation & Validation:
• Activate all product features in Apollo™ related to central monitoring, analytics, and CMMS (Computerized Maintenance Management System).
• Validate plant onboarding checks and prepare handover files for the customer.
• Create a UAT (User Acceptance Testing) report for all handed-over plants.
• Customer & Technical Support:
• Provide expert technical support to customers.
• Troubleshoot and resolve technical issues, including potential field service support.
• Work closely with the customer support manager and operations head.

Skills

• Strong customer support and technical support skills.
• Excellent troubleshooting and field service abilities.
• Knowledge of data integration protocols.
• Experience in the renewable energy or related industry is a plus.
• Knowledge of solar and wind power plant operations.

Qualifications

• A Bachelor's degree in Engineering or a renewable energy-related field.
• A Bachelor's in Computer Science/Engineering is a plus.