Customer Support Associate | US Telecom Process

Roles & Responsibilities

• Handle customer queries through inbound/outbound calls in an international process.
• Provide accurate information and resolve customer concerns in a professional manner.
• Maintain a high level of customer satisfaction by delivering quality service.
• Meet daily/weekly performance targets related to call quality and productivity.
• Document customer interactions and follow standard operating procedures.
• Collaborate with the team to meet process KPIs and ensure smooth workflow.