Customer Support

• Handling Support tickets
• Service monitoring
• Interacting with customers and work till the closure of the issues
• To work with cross functional teams in day to day activities
• Planning carrying out maintenance activities
• Sharing monthly/weekly reports with customers
• Willing to work in odd hours
• Ability to handle multiple projects

Skills Required:

• Good knowledge in Windows Linux
• Shell Scripting
• Knowledge in SQL MongoDB
• Basics in Networking
• Knowledge on web servers
• Basic knowledge on Docker and its commands
• Any cloud technology will be added advantage
• Good troubleshooting skills
• Strong Communication Skills
• Strong customer service ethos