Customer Success Specialist

Key Responsibilities:

• Follow up via email and phone on Java SE Subscription renewal contracts.
• For Direct Deals: Create Opportunity IDs, generate budgetary quotes, and book renewal deals.
• Update sales forecasts and communicate status to Java Sales management.
• Collaborate with the Java Sales Channel Support team to enter and book indirect deals.
• Achieve quarterly sales quotas and actively pursue subscription renewals.
• Build and maintain strong customer relationships, negotiating effectively with existing accounts.
• Ensure accuracy and timely submission of licenses/maintenance renewal quotes within assigned territory.
• Identify co-termination and reinstatement opportunities for existing subscriptions.
• Plan personal activities to exceed performance goals for the assigned territory.
• Maintain accurate forecasts and CRM records for assigned regions.
• Leverage cross-functional teams to meet customer needs.
• Handle escalations and provide timely solutions, ensuring complete resolution.