Customer Success Manager (Freelancer)

Key Responsibilities:

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications:

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools (eg, CRM software)
• Ability to work cross-functionally with product, engineering, and sales teams