Customer Success Manager

About UsSoul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS

We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more

Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products

You will work closely with customers to resolve issues, provide training, and help them achieve their goals

Key Responsibilities:

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications:

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools