Customer Success

Key Responsibilities

• Manage the complete post-sale lifecycle including onboarding, training, and ongoing customer support
• Serve as the primary point of contact for client queries, concerns, and feedback
• Track product usage and proactively identify opportunities to improve engagement and adoption
• Build strong and lasting relationships with clients to ensure long-term success
• Collaborate with product and engineering teams to communicate customer insights and requirements
• Assist in creating and improving customer success processes, playbooks, and documentation
• Support customer renewals and identify opportunities for upselling and account expansion
• Advocate customer needs internally to enhance product and service quality
• Promote and contribute to a customer-centric organizational culture