Customer Service_WEBCHAT
Job Description
Walk-in | TCS Kolkata Hiring for Customer Service_Webchat
INTERVIEW DETAILS:
Interview date: 10th April,2025, Thursday
Interview time: 10 AM to 12 PM
Venue:
Tata Consultancy Services, Gitanjali Park Plot-II/F/3 Action Area -II, Gitanjali Rd, International Financial Hub(CBD), Newtown, Kolkata, West Bengal 700156, India
Role : Customer Service_Webchat
Experience: 1 year to 5 years
Job Location: Kolkata
Shift: 24*7
Education / Qualifications: -
Minimum 15 years of regular, full-time education (10 + 2 + 3)
Non tech graduates
Job Description:
- 1 – 2 years of Front office experience (Chat / Email)
- Excellent English written and verbal communication.
- Preferred candidate with prior UK customer experience
- Comfortable with Night shift and Rotational week offs
- Comfortable working from office
Preferred Skills & Qualifications:
Prior experience in voice-based roles, preferably in the utility domain
Excellent communication skills with a professional and empathetic approach
Proficiency in handling customer queries and providing tailored resolutions
Flexibility to work in UK shifts and adapt to a fast-paced environment
Mandatory Requirements (How to generate your EPCN)
EPCN number is mandatory for eligibility of the interview. Follow the steps below to register and mention the EPCN number on your resume
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login
· Step 3: Click New user (Register with us)
· Step 4: Select 'BPO' in areas of interest and complete the registration. (Fill the details)
· Step 5: Once completed, your TCS no. will be generated which starts from EP2024XXXX.
· Step 6: You will receive the EP number on your personal e-mail ID.
*Interested Candidate may walk in at the below venue. *
It is mandatory to write EP Number & 'Marcellinius' as reference on CV
About TCS:
A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.
TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey