Customer Services Team Leader ( Automation)

Job Summary

Coordinates general Service-related activities performed by a team of professionals. Implements rules and regulations and leads teams in the Service domain.

* Ensures adherence to public and regional standards and regulations.

* Implements internal rules and regulations.

* Acts as first level escalation instance.

* Provides suitable work environment and implements people management processes.

* Coordinates general Service-related activities performed by a team of professionals and controls execution according to the organizational guidelines.

* Leads and/or coordinates a group of dedicated qualified professionals locally to achieve the targets set.