Customer Service Voice Process

Job Summary:

We are looking for customer-focused professionals to provide voice-based support to customers. The role involves assisting customers with technical troubleshooting related to systems and devices, resolving their queries efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound customer calls in a professional manner
• Provide step-by-step technical troubleshooting assistance
• Diagnose issues and guide customers toward appropriate solutions
• Ensure first-call resolution wherever possible
• Maintain accurate documentation of interactions
• Meet quality and performance metrics
• Escalate complex cases as required

Eligibility Criteria:

• HSC or Graduate (Any stream)
• Minimum 6 months of customer service experience (voice preferred)
• Strong technical aptitude and troubleshooting skills
• Excellent communication skills (C1/C2 level proficiency required)

Interview Process:

1. HR Round
2. AMCAT Assessment
3. Operations Round

Salary & Benefits:

• ₹28,000 In-hand (based on profile and interview performance)
• 24/7 Rotational Shifts (including night shifts)
• 5 Working Days with 2 Rotational Week-offs
• Transport facility as per updated IBU boundaries for Thane location

Send your CV to [HIDDEN TEXT]

Contact for further details : 9967530617- Nupur