Customer Service Voice Process

Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer inquiries, resolve complaints, and provide accurate product or service information.
• Maintain a high level of customer satisfaction by providing prompt and effective solutions.
• Follow communication scripts, guidelines, and procedures to ensure service consistency.
• Record and update customer information accurately in CRM systems.
• Escalate unresolved queries to the appropriate department while ensuring timely follow-up.
• Meet performance targets related to call handling, resolution time, and customer feedback scores.
• Maintain compliance with company policies, quality standards, and data protection regulations.