Customer Service ( Voice)

Responsibilities:

• Handle inbound and outbound calls to assist customers with their queries and concerns.
• Provide accurate product or service information to customers in a clear and professional manner.
• Resolve issues effectively while ensuring a positive customer experience.
• Update and maintain customer records in the system.
• Follow company guidelines, processes, and scripts to ensure consistent service quality.
• Escalate complex or unresolved issues to the relevant team for further assistance.
• Achieve individual and team performance targets, including call quality, customer satisfaction, and productivity metrics.