Customer Service Voice

Walk-in | TCS Kolkata Hiring for Customer Service_Voice

INTERVIEW DETAILS:

Interview date: 10th April,2025, Thursday

Interview time: 10 AM to 12 PM

Venue:

Tata Consultancy Services, Gitanjali Park Plot-II/F/3 Action Area -II, Gitanjali Rd, International Financial Hub(CBD), Newtown, Kolkata, West Bengal 700156, India

Role : Customer Service_Voice

Experience: 1 year to 5 years

Job Location: Kolkata

Shift: 24*7

Education / Qualifications: -

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Non tech graduates

Job Summary:

Looking for a dynamic and articulate individual to join our Customer Service team as a Voice Profile specialist, to deliver exceptional customer support through clear and effective communication. Associates will be expected to handle inquiries, resolve complaints (if any) and enhance customer satisfaction while upholding the company's values and standards.

Key Responsibilities:

1. Respond to customer inquiries via phone, providing accurate and timely information
2. Identify and resolve customer issues efficiently, ensuring first call resolution
3. Maintain empathetic tone during all interactions
4. Communicate with a neutral or UK specific accent to ensure clarity and understanding
5. Record and update customer information accurately in the CRM
6. Adhere to company protocols, policies & scripts while delivering personalised service
7. Handle high call volumes and multitask effectively in a asst paced environment
8. Escalate company issues to appropriate teams when necessary
9. Provide feedback and suggestions to improve customer service processes

Preferred Skills & Qualifications:

Prior experience in voice-based roles, preferably in the utility domain

Excellent communication skills with a professional and empathetic approach

Proficiency in handling customer queries and providing tailored resolutions

Flexibility to work in UK shifts and adapt to a fast-paced environment

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview. Follow the steps below to register and mention the EPCN number on your resume

· Step 1: Visit https://ibegin.tcs.com/iBegin/

· Step 2: Click to login

· Step 3: Click New user (Register with us)

· Step 4: Select 'BPO' in areas of interest and complete the registration. (Fill the details)

· Step 5: Once completed, your TCS no. will be generated which starts from EP2024XXXX.

· Step 6: You will receive the EP number on your personal e-mail ID.

*Interested Candidate may walk in at the below venue. *

It is mandatory to write EP Number & 'Marcellinius' as reference on CV

About TCS:

A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.

TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey

Seniority Level

• Associate

Industry

• IT Services and IT Consulting

Employment Type

• Full-time

Job Functions

• Customer Service

Skills

• Customer SatisfactionCustomer ServiceCommunicationProblem SolvingPhone EtiquetteCustomer SupportSkilled Multi-taskerContact CentersBusiness Process Outsourcing (BPO)Customer Service Rep