Customer Service Specialist

Roles & Responsibilities:

Customer Interaction & Support

• Answer customer inquiries via phone, email, live chat, or in-person.
• Respond to customer complaints and resolve issues in a timely and effective manner.
• Escalate complex or high-priority issues to the appropriate department or supervisor.

Order & Data Management

• Process orders, returns, and exchanges accurately and efficiently.
• Update customer information and purchase history in the company's database.

Feedback & Improvement

• Gather customer feedback and suggest ways to improve the customer experience.
• Provide product and service information to assist customers in making informed decisions