TATalent Acquaintance
Customer Service Specialist
Jamshedpur ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
Customer Support
Email Management
Microsoft Office Suite
crm software
Problem-solving
+1 more
Job Description
- A Customer Service Specialist is responsible for providing expert assistance and support to customers.
- The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, such as phone, email, or social media.
- This includes troubleshooting problems, providing clear and accurate information about products or services, and documenting all customer interactions.
- The specialist is expected to manage complex issues, handle difficult customer situations, and escalate problems to higher-level support when necessary.
- A key part of the job is maintaining a positive and professional demeanor while building strong customer relationships.
- The position requires exceptional problem-solving skills, patience, and a deep knowledge of the company's offerings to provide comprehensive support.