Customer Service - Sales

Key Responsibilities

• Identify target areas and potential customer segments for new business opportunities.
• Pre-screen customer segments in line with organizational norms and eligibility criteria.
• Ensure timely login of cases and follow through to successful disbursement.
• Maintain high customer satisfaction by proactively understanding customer needs and cross-selling suitable products.
• Execute sales promotion activities to increase customer engagement and enhance the visibility of the TCFSL brand.
• Build strong internal and external client relationships to reinforce brand identification and support business growth.
• Ensure vendor empanelment and establish productive relationships with new vendors.
• Develop and strengthen distribution channels to support business expansion.
• Ensure adherence to all Audit requirements, RBI regulations, and internal policies.

Qualifications

Graduate in any discipline