Customer Service Representative

Job Description

Urgent Hiring for International Voice process

Min 1 Year of experience into international calling

Qualification: 10+2/ 10+3/Graduates /PG

Location: Hyderabad - Knowledge city

Mode: Work From office

Job Summary: The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction.

Roles & responsibilities:

·        Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers.

·        Provide assistance with product or service inquiries and problem resolution.

·        Maintain professionalism and empathy, ensuring a positive customer experience.

·        Excellent communication skills are a basic requirement.

·        The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time.

·        An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints.

·        Flexible to work in Night shift (US timing)

Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision

Other Benefits:

Medical Allowance- (5Lakhs - Yearly)

Shift allowance- 5500/- Night Shift Allowances

Cab facility *2-way Transport

Working Days *5 days working and 2 days off in a week.

Meal: Free Meal during the work.

Interested Candidates can share their resume on given mail and on contact number

HR name: P .Rohit

Contact : 6302538080

Mail id: [HIDDEN TEXT]